Customer Care
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Questions about sizing, an order or a return? Our friendly customer care team replies within 24 hours, Monday to Saturday.
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Customer care for Bellezia lingerie & innerwear
Whether you need help finding the right bra size, want to check the status of an order, or would like to exchange an item, the Bellezia customer care team is here for you. We support shoppers across Pakistan – including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar – as well as international customers in the UK, UAE, USA, Canada and beyond.
Fast answers to common questions
Most questions about shipping and delivery times, returns and exchanges and finding your size are answered in our guides and on the FAQ page. You can also track your order online at any time using your order number and billing email.
Private, respectful and discreet
We understand that intimate apparel is personal. Every message is handled confidentially by our women-led care team, and every order is shipped in plain, unbranded outer packaging. Your details are never shared or sold.
Before you write
Frequently Asked Questions
Which payment methods do you accept?
Within Pakistan you can pay by Cash on Delivery, debit/credit card, bank transfer or mobile wallet. International customers can pay securely by card. All available options are shown at checkout.
How much is delivery in Pakistan?
Standard delivery is free on all orders across Pakistan.
What is your return policy?
You can exchange or return unworn items in original condition with tags attached within 7 days of delivery.
How do I find my bra size?
Measure your underbust and bust and compare them with our Size Guide. If you are between sizes, our fit team can help you choose.
How should I wash my lingerie?
Hand wash cold or machine wash on a delicate cycle inside a mesh laundry bag. Fasten hooks first, avoid bleach and lay flat to dry away from direct sunlight.