Who we are
This website is operated by Bellezia (“we”, “us”, “our”). This policy explains how we collect, use and protect your personal information when you visit our website or place an order.
Information we collect
- Order information: name, shipping and billing address, phone number, email address and order details.
- Account information: if you create an account, your login details, saved addresses and order history.
- Payment information: payments are processed securely by our payment partners. We do not store full card numbers on our servers.
- Usage information: device, browser, pages viewed and cookies that help the website work and improve.
- Communications: messages you send us through the contact form, email or WhatsApp, and newsletter preferences.
How we use your information
- To process, ship and deliver your orders and keep you updated.
- To provide customer support, exchanges and refunds.
- To send marketing emails if you have opted in – you can unsubscribe at any time.
- To prevent fraud and keep our website secure.
- To improve our products, website and services.
Sharing your information
We never sell your personal information. We share it only with trusted partners who help us run our business – such as courier companies, payment providers and website hosting – and only as needed to provide our services, or where required by law.
Discretion
We understand that intimate apparel is personal. Orders ship in plain packaging and your purchase history is kept strictly confidential.
Cookies
We use essential cookies to keep your bag, wishlist and login working, and optional analytics cookies to understand how our website is used. You can manage cookies in your browser settings.
Data security & retention
Our website uses SSL encryption. We keep your information only as long as necessary for the purposes described above or as required by law.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us at hello@bellezia.shop.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.