When refunds are issued
Once your returned item has been received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are processed within 5–7 working days.
Refund methods
- Card & online payments: refunded to the original payment method. Your bank may take a further 5–10 working days to show the credit.
- Cash on Delivery orders: refunded by bank transfer or mobile wallet (e.g. JazzCash / Easypaisa) to an account in the customer’s name, or as store credit if you prefer.
- Store credit: issued instantly as a coupon code valid for 6 months.
What is refunded
The full price of eligible returned items is refunded. Original shipping charges (if any) are non-refundable unless the item was faulty, damaged or incorrect.
Late or missing refunds
If you have not received your refund after the stated time, please check with your bank first, then contact us and we will be happy to help.
Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can be returned following our Returns & Exchange policy.