Return Window

You may request a return or exchange within 7 days of receiving your order.

Hygiene & Eligibility Conditions

For hygiene and safety reasons, bras, panties, and lingerie can only be returned or exchanged if they are unworn, unwashed, and with the original hygiene seal and tags still attached. Items returned without the hygiene seal intact cannot be accepted. Swimwear must also have the hygiene liner intact. Sale items marked “Final Sale” are not eligible for return or exchange.

How to Initiate a Return

Contact us via our Contact Us page or WhatsApp with your order number and reason for return within 7 days of delivery. Once approved, we’ll share pickup or drop-off instructions. Please keep the original packaging where possible.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are processed within 5–10 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Exchanges

Need a different size or color instead? Let us know when you request your return and we’ll arrange an exchange, subject to stock availability.

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging, and we’ll arrange a free replacement or full refund — no questions asked.

Non-Returnable Items

Gift cards, final sale items, and any innerwear/lingerie without its original hygiene seal are not eligible for return.